VH IEN 1500 Ion Exchange Water Filter Exchange Unit

Warranty & Service Support Your new machine comes with a standard 12‑month manufacturer’s warranty, giving you peace of mind from day one. Looking for longer coverage? For Customers Located Over 60 Miles From Cambridge We’re always here to help, wherever you are. If you’re more than 60 miles from Cambridge, please note: Training and installation may carry an additional cost. Your warranty will be return‑to‑base parts and labour only. If you need an engineer to visit your location, a call‑out fee will apply. If you’ve chosen one of our extended service plans, you’re fully covered for call‑outs, parts, and labour—subject to our standard terms and conditions. Our Lifetime Scale‑Free Guarantee To keep your machine performing at its best, every unit fitted with a water filter comes with our Lifetime Scale‑Free Guarantee. That means your machine is protected against scale‑related issues for its entire life, as long as the filters are replaced according to our recommendations. UK water can vary dramatically in hardness, and scale can reduce machine performance, shorten lifespan, and impact drink quality. With the right filtration, your machine stays protected and your coffee tastes exactly the way it should.